Resentment: A Case Illustration While walking down the beautiful Malecon walkway in Puerto Vallarta, Mexico during a recent vacation, I overheard two individuals in an animated conversation discussing how much they resented what another person had said to them several years ago. Their expressiveness was such that it was unavoidable to hear their conversation. Their resentment toward an individual not present was strong and prompted a considerable amount of disclosure with one another. This prompted my own reflection on the number of times I’ve worked with teams and resentments eroded teaming and just how powerful emotions can be such that an individual is imprisoned—literally “captured” by the emotion so that they are less free to choose how to respond in, much less enjoy, the moment. There are many aspects to the emotion of resentment, which have been written about by others. Nelson Mandela famously said, “Resentment is like drinking a poison and then hoping it will kill...